How to Write an Observation Email (With Templates and Examples)

Introduction

An observation email can be a great way to give feedback, monitor progress or address performance in many professional situations. Whether you’re giving feedback to a colleague, student behaviour or customer service interactions, a well structured observation email will keep it clear and professional.

In this guide we’ll break down the key parts of an observation email and provide templates and examples to help you write it with confidence and brevity.

What’s an Observation Email?

1. Definition and Purpose
   An observation email is a formal email used to share feedback or insights based on someone’s behaviour, performance or actions in a specific situation. Its main purpose is to provide clear, objective information so the recipient can understand what was observed and what to do next. These emails are used in workplaces, educational environments and customer service settings to ensure transparent communication and have a written record of observations.
2. Common Contexts for Observation Emails
   Observation emails can be used in:
   • Workplace feedback: Managers can use observation emails to feedback on an employee’s performance on a recent project or to give constructive criticism to help them improve.
   • Educational settings: Teachers can send observation emails to parents or guardians about a student’s behaviour or academic progress to keep them informed and involved.
   • Customer service: Companies can send observation emails to feedback to employees based on customer interactions to ensure consistency in service delivery.
3. Why a Well Structured Observation Email is Important
   Sending a well structured observation email is important for:
   • Clarity: So the recipient understands what was observed and what to do next.
   • Documentation: To have a written record of the feedback or observations that can be referred to later if needed.
   • Professionalism: A formal email keeps it professional and ensures the feedback is delivered respectfully and constructively.

By using observation emails effectively you can create a communication channel that fosters growth, recognition and continuous improvement in any situation. For more on formal communication check out our guide - How to Write a Professional Email.

Key Elements of an Observation Email

Writing an observation email requires attention to detail and a clear structure. Here are the key elements you should include to make your message clear, concise and professional.

1. Subject Line
   A clear and specific subject line is essential to get your email opened and understood at a glance. It should give the recipient an idea of what the email is about without being too vague or too long. Here are some examples:
   • "Performance Observation Feedback – [Employee’s Name]"
   • "Classroom Behaviour Observation – [Student’s Name]"
   • "Customer Interaction Observation – [Employee’s Name]"
2. A good subject line sets the tone for the email and lets the recipient know the content is important and related to their performance or behaviour.
3. Opening Line
   The opening line of your email should be polite yet direct, acknowledging the recipient’s role while introducing the purpose of the observation. For example:
   • "I’m reaching out to share some feedback based on recent observations during our team meetings."
   • "I wanted to let you know about some behaviour I observed in class last week and give feedback."
4. This initial line sets the scene for the rest of the email and frames the conversation in a constructive and professional way.
5. Body of the Email
   The body of the observation email should present the details of the observation in a clear and objective way. Here’s how to structure the content:
   • Be Specific: Describe what you observed, using specific dates, actions or situations.
     • "During the last two meetings I noticed you consistently contributed thoughtful ideas to the discussions."
     • "On October 5th I observed [Student’s Name] had difficulty staying focused during group work."
   • Use Neutral Language: Avoid emotional or judgmental language. Focus on facts and observations rather than personal opinions.
     • "You didn’t meet the deadline for the project." vs. "I feel like you didn’t try hard enough to finish the project on time."
   • Provide Context: Explain why the observation is important, especially if it affects performance, productivity or behaviour.
     • "This behaviour is important because active participation drives team success."
     • "Staying focused in group situations is key to developing collaborative skills."
6. Closing Line
   End the body of the email by summarising the feedback and suggesting any actions or next steps if applicable.
   • "Please continue to contribute these insights in future meetings."
   • "Let’s work together to find ways to improve focus during group work."
7. A clear and supportive closing reinforces the purpose of the email and ends on a positive note.
8. Call to Action (if necessary)
   If a follow up action is required make sure to clearly state what needs to be done and include any deadlines if applicable. Examples:
   • "Please review this feedback and let me know if you want to discuss further."
   • "Kindly respond with your thoughts on how we can improve this behaviour moving forward."

3. How to Write an Observation Email

A well written observation email will be clear, professional and easy to understand. Here’s a step by step guide to structuring your observation email for maximum impact.

1. Introduction
   The introduction is where you set the tone and explain the purpose of the email. Start by addressing the recipient respectfully and clearly state why you’re writing the email. Keep it polite and professional.
   • Example: "I hope you’re doing well. I wanted to share some observations about your work on the last project."
2. If you’re writing to someone you communicate with regularly, a more casual greeting like “I wanted to provide some feedback on your recent work” may be okay. Just make sure to keep it clear and professional in setting the context for the feedback.
3. Body of the Email: Presenting the Observations
   This is the most important part of the email. You need to present your observations in a clear, factual and organized way. Here’s how to do it:
   • Be Specific: When making observations, provide specific details like dates, times or examples to back up your statements. This helps the recipient understand exactly what you’re referring to and eliminates any confusion.
     • Example: "During the team meeting on October 10th, I saw you leading the discussion and providing great ideas that guided the team’s decision making."
   • Use Bullet Points: If you have multiple observations, use bullet points for clarity. This way your feedback is easy to read and doesn’t get lost in long paragraphs.
     • Example:
       • "You did a great job of leading the project, especially in delegating tasks."
       • "However I also noticed you missed the deadline for submitting the final report which delayed the project timeline."
   • Stay Neutral and Objective: Keep the tone of your email neutral by focusing on the facts. Avoid emotional or subjective language. Instead of saying “I think you weren’t committed to the project” say “I saw a delay in your response to the project tasks”. This way the recipient doesn’t feel attacked but understands you’re providing constructive feedback.
4. Contextualize the Observations
   Explain why the observations matter and how they impact the overall performance, the team or the situation at hand. This gives the recipient context and helps them understand the importance of the feedback.
   • Example: "Meeting deadlines is key to the team delivering the project on time. Delays in one area can impact the whole team’s progress."
5. Contextualizing the feedback helps the recipient see the bigger picture and understand how their actions affect the team or the outcome of a project.
6. Actionable Suggestions (if applicable)
   If there’s room for improvement, offer actionable suggestions the recipient can implement moving forward. This shows you’re not just pointing out mistakes but helping them grow.
   • Example: "In the future you might find it helpful to create a timeline for submitting deliverables to avoid missing deadlines."
7. Providing actionable advice makes the feedback more constructive and gives the recipient a clear path for improvement.
8. Closing Line
   End the email on a positive and supportive note. Even if the feedback is critical, you can express confidence in the recipient’s ability to improve or continue their good work. You can also offer to discuss the feedback in person if needed.
   • Example: "I’m sure with these adjustments we’ll see even better results in the next project. If you want to discuss this further, let me know."
9. This reinforces that the feedback is meant to be helpful and you’re open to further discussion if needed.

By doing this you make sure the recipient understands the feedback and what they need to do. A well structured email can make the difference between an ignored message and one that leads to change. If you want to improve your email writing skills check out How to Write a Formal Email.

Best Practices for an Observation Email

Writing an observation email that is both effective and professional requires following best practices. These will make sure your email is received well and your feedback is taken seriously. Here are the best practices to follow when writing an observation email:

1. Be Objective and Fact-Based
   One of the most important things when writing an observation email is to be objective. Focus on what you observed not how you felt about it. Providing facts helps to avoid misunderstandings and makes your feedback more believable.
   • Example: Instead of saying "I felt you weren’t paying attention in the meeting" say "During the meeting on October 12th I noticed you were on your phone for extended periods."
2. This way the email is professional and focused on actions or behaviors not assumptions or personal feelings.
3. Use Positive Language Where Possible
   Even when giving critical feedback it’s important to use positive language where you can. Starting or including positive feedback can make the recipient more receptive to your feedback and more likely to improve.
   • Example: "You did a great job leading the team discussion and I appreciate your initiative. However I noticed a few tasks were delayed and I’d like to discuss how we can get them done on time going forward."
4. Balancing positive feedback with constructive criticism shows you recognize the recipient’s strengths and are invested in their growth.
5. Be Professional and Respectful
   Always maintain a professional tone throughout the email especially when addressing sensitive topics. Avoid using language that could be interpreted as condescending or too harsh. Staying respectful helps to preserve the relationship and gets a constructive response.
   • Example: Instead of saying "You really dropped the ball on this project" say "There were a few challenges with the project timeline and I’d like to discuss how we can manage those better moving forward."
6. Staying respectful in your tone will make your message more believable and prevent the recipient from feeling attacked.
7. Be Concise but Thorough
   You need to be concise in your email but provide enough detail to explain your observations. Avoid overwhelming the recipient with too much information but make sure your points are clear and understandable.
   • Example: "I wanted to give you feedback on your presentation skills during yesterday’s meeting. You presented your ideas clearly but there were a few moments when more eye contact with the audience could have helped your delivery."
8. This way your email stays focused and the recipient can take in the feedback and act on it.
9. Offer a Solution or Action Plan
   If your observations show areas for improvement it’s helpful to provide the recipient with actionable suggestions. This shows you are not just pointing out flaws but supporting their growth and success.
   • Example: "To improve your time management you might find it helpful to use a project timeline tool. This way you can better track deadlines and deliverables."
10. Offering solutions makes your email more constructive and gives the recipient clear guidance on how to improve.
11. Follow Up if Necessary
    Sometimes an observation email may need a follow up to make sure the feedback has been acknowledged and acted upon. This could be a face to face meeting, another email or a quick check in.

• Example: "Please let me know if you’d like to discuss this further or if you need any support in implementing these suggestions."

12. Offering a follow up shows you are available for further support and helps to create a more collaborative environment.

Follow these tips and your observation email will be effective, professional and respectful. This will build trust with the recipient and more likely to lead to positive changes.

For more on giving feedback see How to Give Constructive Feedback by Champlain College.

Observation Email Templates

Using templates will save time and ensure consistency. Below are three observation email templates for different situations, each to help you give clear feedback.

Template 1: Employee Performance Observation

Subject: Feedback on [Employee’s Name]

[Employee’s Name],

Hope you’re doing well. I wanted to give you some feedback on your recent [project/task].

Here’s what I observed:

• [Positive feedback, e.g. "You’ve been leading team meetings well."]
• [Constructive feedback, e.g. "I noticed some tasks were taking longer than expected and impacted the timeline."]

Going forward I recommend [specific action, e.g. "set interim deadlines to ensure timely completion"]. Let’s chat if needed to ensure success.

[Your Name] [Your Title]

Template 2: Classroom Behaviour Observation

Subject: Feedback on [Student’s Name]

[Parent/Guardian’s Name],

Hope you’re well. I wanted to pass on some observations about [Student’s Name]’s behaviour in class. While they’ve been doing well with [positive behaviour], I’ve noticed they struggle with [specific issue, e.g. "staying focused during group work"].

Let’s work together to help [Student’s Name] improve in this area. If you’d like to chat please let me know.

Thanks
[Your Name] [Your Title]

Template 3: Customer Service Observation

Subject: Feedback on recent customer interactions

[Employee’s Name],

Hope you’re doing well. I wanted to give you feedback on your recent customer interactions. You’ve been doing well with [positive feedback, e.g. "answering customer queries quickly"], but I noticed [constructive feedback, e.g. "a few took longer than expected"].

Faster response times will help customer satisfaction. Let me know if you need help in this area.

[Your Name] [Your Title]

Template 4: Team Collaboration Observation

Subject: Teamwork feedback – [Employee’s Name]

[Employee’s Name],

Just wanted to take a moment to acknowledge your contribution to the team. You’ve been good at [positive feedback, e.g. "working with others and sharing ideas"]. However I noticed [constructive feedback, e.g. "you were less vocal during key discussions"].

Keep being proactive and share more during meetings. Let’s chat if you want to work on team engagement.

[Your Name] [Your Title]

Template 5: Academic Performance Observation

Subject: Feedback on [Student’s Name]

[Parent/Guardian’s Name],

Just wanted to pass on an update on [Student’s Name]’s academic performance. They’ve been doing well with [positive feedback, e.g. "their maths homework"], but I’ve noticed they struggle with [specific area, e.g. "finishing homework on time"].

Let’s work on [Student’s Name]’s time management. Please get in touch if you’d like to chat about this.

[Your Name] [Your Title]

Template 6: Project Deadline Observation

Subject: Feedback on missed deadlines – [Employee’s Name]

[Employee’s Name],

Hope you’re well. I wanted to pass on some feedback on the recent project deadlines. I noticed [specific issue, e.g. "some tasks were late and impacted the overall timeline"].

To avoid this in the future I recommend [specific solution, e.g. "breaking the project into smaller chunks"]. Let me know if you want to chat.

Thanks
[Your Name] [Your Title]

Template 7: Supervisor feedback on employee development

Subject: Feedback – [Employee’s Name]

[Employee’s Name],

Just wanted to acknowledge the progress you’ve made in [specific area, e.g. "managing your workload"]. However I’ve also noticed [constructive feedback, e.g. "your communication with the team could improve especially around updating progress regularly"].

Focus on [specific improvement, e.g. "sending weekly updates to the team"]. Let’s chat about how we can support your growth.

Thanks
[Your Name] [Your Title]

Template 8: Classroom group work

Subject: Group work behaviour feedback – [Student’s Name]

[Parent/Guardian’s Name],

Just wanted to pass on some feedback on [Student’s Name]’s group work behaviour. They’ve been good at [positive feedback, e.g. "participating in discussions"], but I noticed they struggle with [constructive feedback, e.g. "sharing with peers"].

This is an important skill to develop and I’d appreciate your help at home in encouraging more collaborative behaviour. Let me know if you want to chat about strategies.

Thanks
[Your Name] [Your Title]

These 8 templates cover employee performance, team collaboration, classroom behaviour and customer service feedback.

Don’t Do This in Observation Emails

Writing an observation email requires attention to detail and careful wording so your feedback is well received and actionable. But there are some common mistakes people make when writing these emails. Here are the most common ones to avoid:

1. Being Too Vague
   One of the biggest mistakes is providing feedback that is too general or unclear. Vague statements like "You need to improve" or "Your behaviour wasn’t acceptable" don’t give the recipient enough information to know what to change. Always provide specific examples of what you observed.
   • Avoid: "You weren’t participating in meetings."
   • Better: "In the last three meetings I noticed you didn’t contribute to discussions."
2. Focusing Only on the Negative
   It’s easy to focus on what went wrong but doing so can demotivate the recipient and make them less receptive to your feedback. Balancing constructive criticism with positive reinforcement can make the email more effective and encourage improvement.
   • Avoid: "Your report was late and your presentation wasn’t clear."
   • Better: "Your report had some great points but was submitted late which caused a delay. Let’s work on time management to avoid this in the future."
3. Using Emotional or Judgmental Language
   Observation emails should be factual and professional. Avoid using emotional language or making judgments about the person’s character. Instead focus on the specific behaviour or actions you observed.
   • Avoid: "You don’t care about the project."
   • Better: "I noticed the project tasks weren’t completed on time which impacted the overall timeline."
4. Overloading the Email with Too Much Information
   While it’s good to be specific, providing too much information can overwhelm the recipient. Stick to the key observations and avoid going into unnecessary detail. Focus on the most important points that require action.
   • Avoid: Writing several paragraphs about multiple unrelated issues.
   • Better: Focus on 1-3 main points and provide clear concise feedback.
5. Failing to Provide Solutions or Next Steps
   Pointing out issues without offering suggestions for improvement can leave the recipient feeling frustrated or unsure of what to do. Always provide actionable solutions or next steps to help them improve or fix the issue.
   • Avoid: "You need to manage your time better."
   • Better: "I suggest creating a project timeline to help you manage your time better and ensure tasks are completed on time."
6. Not Tailoring the Email to the Recipient
   Every recipient is different so it’s important to tailor your email to their needs, communication style and role. For example an email to an employee might focus on their professional development while an email to a student’s parent might offer strategies for improvement at home.
   • Avoid: Using the same template for all recipients.
   • Better: Customize your email to fit the context, e.g. adjust the tone for a student vs employee or include relevant context based on past performance.
7. Neglecting to Offer Follow-Up Support
   Once the observation email is sent don’t leave the recipient hanging without offering further support or guidance. Follow-up meetings or check-ins can help ensure the feedback has been understood and acted upon.
   • Avoid: "Please fix these issues."
   • Better: "Let’s schedule a meeting to discuss these points further and explore how I can support you in improving."
8. Using the Wrong Tone
   The tone of your email is just as important as the content. A condescending or critical tone can alienate the recipient and make them defensive. Aim for a tone that is respectful, constructive and solution oriented.
   • Avoid: "You should know better than to do this."
   • Better: "I believe with a few adjustments you can avoid this in the future."

By avoiding these common pitfalls you will have a clear, effective and supportive observation email. Focusing on specific, actionable feedback and a positive tone will get better results and open up a conversation. For more on email communication check out How to Format Professional Emails.

Examples of Observation Emails

Having a few examples of observation emails can help you see how to structure and communicate your feedback better. Below are a few examples for different situations, each showing how to give clear, specific and actionable feedback.

Example 1: Employee Performance Observation

Subject: Feedback on Your Recent Project – [Employee’s Name]

[Employee’s Name],

Hope you’re doing well. I wanted to give you some feedback on your performance during the [project name] last week.

Here’s what I saw:

• You were great at leading the team. Your task delegation was spot on and the team stayed on track.
• However some deadlines were missed, particularly the final report. This held up the whole project by 2 days.

Going forward I recommend you create a more detailed timeline for deliverables so deadlines are met. If you want to chat about this further please get in touch.

Best,
[Your Name]
[Your Title]

Example 2: Classroom Behaviour Observation for Parents

Subject: Classroom Behaviour Update – [Student’s Name]

[Parent/Guardian’s Name],

Hope you’re well. I wanted to share some observations about [Student’s Name]’s behaviour in class over the past week.

[Student’s Name] has been contributing to class discussions which is great to see. However [Student’s Name] struggles to stay focused during group work especially when working with classmates who distract them.

[Student’s Name] needs to stay focused in these situations to get the most out of their learning. Can you please reinforce this at home. If you want to chat about strategies to help [Student’s Name] improve I’d be happy to schedule a time to talk.

Thanks, [Your Name]
[Your Title]

Example 3: Customer Service Observation

Subject: Feedback on Customer Interactions – [Employee’s Name]

[Employee’s Name],

You’ve been great with customers and I received great feedback from several of them. However I noticed that follow up emails to customer queries were sometimes delayed by a day or two. Timely responses are key to a positive customer experience.

I recommend you set aside some time each day to get to outstanding queries. Let me know if you need help.

Best, [Your Name]
[Your Title]

Summary

An observation email is a powerful tool to give clear and actionable feedback in many situations. By using specific observations, professional tone and constructive suggestions you’ll get your message across and be heard. Avoid vague statements or emotional language and always focus on growth and improvement.

Now you have the templates and examples to go and write observation emails that will make a difference to performance and communication.

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