Privacy Policy

Introduction

Maestro Labs Pte. Ltd. is a Software Development company that uses AI to help users interact with emails in a better and more efficient way.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes Maestro Labs’ policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Acceptance of Privacy Policy

By using any Maestro Labs services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use or install our applications. You have the right to withdraw your consent at any time. If you wish to withdraw consent or have questions regarding your personal data, you may contact us at support@maestrolabs.com.

Data Protection Officer

Maestro Labs Pte. Ltd. is headquartered in 160 Robinson Road, #14-04 Singapore Business Federation Centre, 068914, in Singapore. Maestro Labs Pte. Ltd has appointed an internal data protection officer for you to contact if you have any questions or concerns about Maestro Labs’ personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Maestro Labs’ data protection officer. Maestro Labs’ data protection officer’s name and contact information are as follows:

Sebastian Illing
Maestro Labs Pte. Ltd.
sebastian@maestrolabs.com

How we collect and use (process) your personal information

Maestro Labs collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:
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● name
● job title
● employer name
● work email

We use this information to provide prospects and customers with services.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

From time to time, Maestro Labs receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. LinkedIn)

Use of Maestro Labs Website

As is true of most other websites, Maestro Labs’ website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, and operating system. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

Maestro Labs has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Maestro Labs with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.

Use of MailMaestro Outlook AddIn

To provide and operate the MailMaestro Outlook Add-In, we collect and process certain user data. This may include:
- Personally Identifiable Information (PII) such as names, address, contact details, and identification numbers.
- Financial and Payment Information related to transactions with Maestro Labs.
- Authentication Information such as logins, password and  authentication cookies.
- Personal Communications limited to information from emails.

We use the information we collect to:
1. Deliver and operate the MailMaestro Outlook Add-In.
2. Improve the MailMaestro Outlook AddIn's functionality.
3. Analyze usage patterns to better understand user preferences.
4. Identify and troubleshoot issues with the Outlook AddIn.
5. Improve the overall user experience.

For details on how data is stored, retained, and managed, please refer to our 'Data Storage and Retention' and 'Data Subject Rights' sections. For information on user consent, please see 'Acceptance of Privacy Policy'.

Use of MailMaestro Chrome Extension

MailMaestro's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

To provide and operate the MailMaestro Chrome Extension, we collect and process certain user data. This may include:
- Personally Identifiable Information (PII) such as names, address, contact details, and identification numbers.
- Financial and Payment Information related to transactions with Maestro Labs.
- Authentication Information such as logins, password and  authentication cookies.
- Personal Communications limited to information from emails.

‍We use the information we collect to:
1. Deliver and operate the MailMaestro Chrome Extension.
2. Improve the MailMaestro Chrome Extension's functionality.
3. Analyze usage patterns to better understand user preferences
4. Identify and troubleshoot issues with the Chrome Extension.
5. Improve the overall user experience.

For details on how data is stored, retained, and managed, please refer to our 'Data Storage and Retention' and 'Data Subject Rights' sections. For information on user consent, please see 'Acceptance of Privacy Policy'.

Use of TeamsMaestro - Meeting Notes

To provide and operate the TeamsMaestro application, we collect and process certain user data.

This may include:

TeamsMaestro may collect and process the following information:
- Audio recordings of calls.
- Transcripts of call content.
- User identification details, such as names and email addresses, to deliver summaries.

‍We use the information we collect to:
1. Deliver and operate the TeamsMaestro application.
2. Improve the TeamsMaestro application's functionality.
3. Analyze usage patterns to better understand user preferences.
4. Identify and troubleshoot issues with the TeamsMaestro application.
5. Improve the overall user experience.

For details on how data is stored, retained, and managed, please refer to our 'Data Storage and Retention' and 'Data Subject Rights' sections. For information on user consent, please see 'Acceptance of Privacy Policy'.

Sharing information with third parties

The personal information Maestro Labs collects from you is stored in one or more databases hosted by third parties located in the United States and the European Union.

We share personal data with trusted third-party service providers who assist in delivering our services. These providers support functionalities such as cloud storage, AI processing, transcription services, and security monitoring. All third parties are contractually bound to protect your data and use it only for the specified purposes.

We do not reveal your personal data to non-Maestro Labs persons or businesses for their independent use unless:

1. You request or authorize it.
2. The information is provided to comply with the law (e.g., law enforcement requests, subpoenas, court orders).
3. It is necessary to enforce an agreement, protect our rights, property, or safety, or protect the rights, property, or safety of others.
4. It is required to address emergencies or acts of God.It is necessary to resolve disputes or claims, or to persons demonstrating legal authority to act on your behalf.

We may gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The Maestro Labs website connects with LinkedIn. If you choose to share information from the Maestro Labs website through that service, you should review LinkedIn’s privacy policy. If you are a member of a third-party service, these connections may allow that service to link your visit to our site with your personal data.

To perform our services, we share email content and user instructions with third-party AI models as part of MailMaestro's functionality. In some cases, this data may be anonymized depending on the language and processing requirements. Our use of this data is strictly for service provision, and we implement measures to protect user privacy.

Transferring personal data to the U.S.

Maestro Labs has its headquarters in Singapore but our databases are located in the United States. Information we collect about you will be processed in the United States. By using Maestro Labs’ services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Maestro Labs is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.

Depending on the circumstance, Maestro Labs also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Maestro Labs in a manner that does not outweigh your rights and freedoms. Maestro Labs endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Maestro Labs and the practices described in this Privacy Statement. Maestro Labs also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Maestro Labs has received zero government requests for information.

For more information or if you have any questions, please contact us at support@maestrolabs.com

Data Subject rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

● Right to be informed
● Right of access
● Right to rectification
● Right to erasure
● Right to restrict processing
● Right of data portability
● Right to object
● Rights related to automated decision making including profiling

This Privacy Notice is intended to provide you with information about what personal data Maestro Labs collects about you and how it is used.

If you wish to confirm that Maestro Labs is processing your personal data, or to have access to the personal data Maestro Labs may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Maestro Labs might have received the data from Maestro Labs; what the source of the information was (if you didn’t provide it directly to Maestro Labs); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Maestro Labs if it is inaccurate. You may request that Maestro Labs erase that data or cease processing it, subject to certain exceptions. You may also request that Maestro Labs cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Maestro Labs processes your personal data. When technically feasible, Maestro Labs will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Maestro Labs will provide you with a date when the information will be provided. If for some reason access is denied, Maestro Labs will provide an explanation as to why access has been denied.
If you have any questions, complaints, or would like to request a copy of our Data Processing Agreement (DPA), you can reach us at support@maestrolabs.com. UK users can contact us at support.uk@maestrolabs.com. If you are based in the European Union, you also have the right to contact the European Data Protection Supervisor or your local data protection authority.

Data storage and retention

Your personal data is stored by Maestro Labs on its servers, as well as on the servers of cloud-based database management services located in the United States and the European Union. The specific storage location depends on the service and infrastructure used, not the user’s location. We ensure that all storage locations comply with applicable data protection regulations, including GDPR.

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data, contractual commitments, and regulatory requirements. For enterprise clients, retention settings may be customized as agreed upon.

- Service Data: This includes data generated and processed as part of delivering MailMaestro and TeamsMaestro services. Retention periods vary based on the type of data and contractual agreements. For example, certain MailMaestro data, such as email content and prompts, is retained only for a limited time, while other service-related data, such as email addresses, may be stored for longer to support functionality and security.
- Prospect Data: Retained until it no longer has business value and is then purged from Maestro Labs' systems.

All personal data that Maestro Labs controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, or to exercise your rights to erasure and data portability, please contact us at support@maestrolabs.com.

Children’s data

We do not knowingly attempt to solicit or receive information from children.

GDPR Cookie Policy

Application
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This policy applies to all employees, contractors, and vendors while doing business with Maestro Labs Pte. Ltd. and others who have access to European Union (EU) and the European Economic Area (EEA) data subject information (“personal data”) in connection with Maestro Labs Pte. Ltd.’s operating activities.
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Policy
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Maestro Labs Pte. Ltd. believes in transparency about collection and use of data. This policy provides information about how and when Maestro Labs Pte. Ltd. uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Maestro Labs Pte. Ltd.
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What is a cookie?
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Cookies are small text files sent by us to your computer or mobile device, which enable Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Maestro Labs Pte. Ltd. features and functionality.

They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.  

‍Does Maestro Labs Pte. Ltd. use cookies?
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Yes. Maestro Labs Pte. Ltd. uses cookies and similar technologies like single-pixel gifs and web beacons. Maestro Labs Pte. Ltd. uses both session-based and persistent cookies. Maestro Labs Pte. Ltd. sets and accesses cookies on the domains operated by Maestro Labs Pte. Ltd. (also, named the “Sites”). In addition, Maestro Labs Pte. Ltd. uses third party cookies, like Google Analytics. Visit our Cookie Tables in Appendix A and Appendix B, to see the list of third party cookies.
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How is Maestro Labs Pte. Ltd. using cookies?
Some cookies are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.

Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure. Visit our Cookie Tables in Appendix A and Appendix B, to learn more.
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Categories of use
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Authentication: If you're signed into the Services, cookies help Maestro Labs Pte. Ltd. show you the right information and personalize your experience.

Security: Maestro Labs Pte. Ltd. uses cookies to enable and support security features, and to help detect malicious activity.

Preferences, features, and services: Cookies denote which language you prefer and what your communications preferences are. They can help fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.

Marketing: Maestro Labs Pte. Ltd. may use cookies to help deliver marketing campaigns and track their performance (e.g., a user visited maestrolabs.com and then made a purchase). Similarly, Maestro Labs Pte. Ltd.’s partners may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the service provider’s policies.

Performance, Analytics, and Research: Cookies help Maestro Labs Pte. Ltd. learn how well the Sites and Services perform. Maestro Labs Pte. Ltd. also uses cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your work computer or your mobile device.
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What third-party cookies does Maestro Labs Pte. Ltd. use?
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You can find a list of the third-party cookies that Maestro Labs Pte. Ltd. uses on our sites along with other relevant information in the Cookie Tables in Appendix A and Appendix B. Maestro Labs Pte. Ltd. does its best to keep these tables updated, but please note that the number and names of cookies, pixels, and other technologies may change from time to time.
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How are cookies used for advertising purposes?
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Cookies and other ad technology such as beacons, pixels, and tags help Maestro Labs Pte. Ltd. market more effectively to users that may be interested in the Services. They also help with aggregated auditing, research, and reporting.  

‍What can you do if you don't want cookies to be set or want them to be removed?
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You have the option to disable and delete cookies that may not be necessary for the basic functionality of our website. Please note, blocking categories may impact your experience on our website. You can manage your cookie preferences through a pop-up that appears when you visit our website, allowing you to accept or reject cookies.  

‍Does Maestro Labs Pte. Ltd. respond to Do Not Track Signals?
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The Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to the Sites or Services, and Maestro Labs Pte. Ltd. does not alter any data collection and use practices upon receipt of such a signal.  

Appendix A: Cookie Table Maestro Labs Add-In

Strictly Necessary Cookies – Maestro Labs Add-In  
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These cookies are essential for the Maestro Labs add-in to function and cannot be disabled in our systems. Blocking these cookies will prevent access to the Maestro Labs add-in, as it relies on them to operate. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.

Appendix B: Cookie Table Maestro Labs Website

Strictly Necessary Cookies – Maestro Labs Website

Functional Cookies - Maestro Labs Website
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The Cookies allow us website to remember choices you make (e.g., language, region) and provide enhanced, personalized features.

Performance Cookies – Maestro Labs Website
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These cookies (the Maestro Labs Pte. Ltd. uses Google Analytics, MS Clarity, Bing) allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.  

Third Party Website Cookies
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When using our website, you may be directed to other websites for such activities as surveys, to make payment, for job applications, and to view content hosted on those sites such as an embedded video or news article. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.
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How To Control and Delete Cookies
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1. Using Your Browser
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Many of the cookies used on our website and through emails can be enabled or disabled through our consent tool or by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.
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2. Cookies Set in the Past
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Collection of your data from our analytics cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used.  However, we will stop using the disabled cookie to collect any further information from your user experience. For our marketing cookie, when a user opts out of tracking, a new cookie is placed to prevent users from being tracked.

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:

support@maestrolabs.com

‍Effective Date: January 27, 2025